In managerial terms, Emotional Intelligence is the ability to make intelligent use of emotions in ways that enhance both their personal and interpersonal effectiveness. It is a demonstration of good leadership skills by leaders who are self aware, self regulating, motivated, empathetic, and possess great social skills. Managers should understand that possessing excellent interpersonal skills are just not enough to be a PERFECT manager.  A high degree of Emotional Intelligence is also required to do the right thing. Managers with high Emotional Intelligence have the ability to control their emotions and to think before acting. Emotional Intelligence is a part of their good leadership skills; these leaders inspire and drive those around them. They are not easily flustered and are comfortable with ambiguity and change. Expressing emotions in respectful and contextually appropriate ways greatly increases the impact of a person’s communication with others.  This is at times a hard skill set to master as a great deal of practice occurs under high stress.  In these situations, it is crucial to take a momentary step back to assess the situation, remind yourself of the goals, allowing you to act in a calculated and exact fashion even in the most challenging situations.
Managers with high emotional intelligent skills are proficient at building and managing relationships. They are able to influence others, lead through change, and build strong teams. Their ability to build relationships and social skills allows the emotionally intelligent leader to influence others through change and to inspire them to take on new challenges.