When was the last time a conflict occurred in your organization?

You were the manager, so what did you do to resolve it?

Did you find difficulty in managing it?
                              Or
Were you tied in a situation of “How to manage this”?

Conflicts are inevitable, and often act as a mirror of our own lives and attitudes. Resolving conflicts is one of the most critical roles of a manager. Managers need to use appropriate tools to address an issue that help keep differences from escalating into problems.